Frequently Asked Questions
Everything you need to know about Govee smart lighting and home solutions.
How do I connect my Govee devices to the mobile app?
To connect your devices, download the Govee Home app from the App Store or Google Play. Ensure your Bluetooth and Location services are enabled, tap the '+' icon in the app, and select your product model to begin the pairing process.
What is your shipping policy and delivery timeline?
We offer standard shipping on all orders, typically arriving within 3-7 business days. Expedited shipping options are available at checkout. Once your order ships, you will receive a tracking number via email.
Do Govee smart lights work with voice assistants like Alexa and Google Home?
Yes, most Govee Wi-Fi enabled products are compatible with Amazon Alexa and Google Assistant. You can enable the 'Govee Home' skill in your respective voice assistant app to control your lights with simple voice commands.
What is your return and refund policy?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Are Govee outdoor lights waterproof?
Our outdoor-specific products, such as the Govee Outdoor Ground Lights and String Lights, feature an IP65 or higher waterproof rating, making them resistant to rain and dust. However, the power adapter should always be kept in a dry location or waterproof box.
What kind of warranty do you provide on your products?
All Govee products come with a 12-month limited warranty that covers manufacturing defects. If you encounter any hardware issues within the first year, our support team will provide a replacement or repair.